How much does a Flower Factory membership cost?
Nothing. Membership is absolutely free.
Can anyone shop there?
Yes, if you are buying for yourself there is no need to be a member. A membership is not required to shop online.
If I am a business owner, can I allow my employees to shop too?
Yes! Buyers may be added to your account at any time, given the following conditions:
Accounts existing prior to June 1, 2005:
Business owners may keep 6 buyers on their account.
Non-profit companies may keep 20 buyers on their account.
There will be a $15.00 fee to change each buyer on an account, deleting one and adding another, as long as the number of buyers does not exceed the limit. No fee will be charged to simply delete a buyer.
New Accounts: Business owners may list up to 4 buyers on their account:
2 at no charge. A fee of $10 will be charged for each of the 2 remaining buyers. Usual guest policies apply. New Non-profit organizations with more than 40 employees may list up to 10 buyers on the account; 5 free of charge. A fee of $10.00 will be charged for each of the 5 remaining buyers. Usual guest policies apply.
Does Flower Factory make flowers?
What is Flower Factory?
No. Flower Factory sells more than 70,000 different items at wholesale prices. Merchandise includes home décor, gifts, crafts, floral supplies, party and catering supplies, huge seasonal departments, and so much more.
What kind of payments does Flower Factory accept?
Cash, checks with proper I.D., Flower Factory Gift Cards, Visa, MasterCard, and Discover Card are accepted in the stores. Visa, Mastercard and Discover Card are accepted online. Although we sell Gift Cards online, they are for In-Store purchases ONLY.
Can I return merchandise?
Store Policy:
Flower Factory accepts returns/exchanges within 7 days of purchase. Merchandise must be unused, unopened, in its original packaging, and the sale receipt is required. The store must be notified within 48 hours if merchandise is broken, damaged or missing parts. Customers will be credited in the same manner as the original payment. There are no returns/exchanges accepted on gift cards and ribbon.
Online Purchase Policy
If you need to return merchandise ordered from the online store, please contact customer service within 3-5 business days after receipt of the merchandise at 1-866-503-3222. Returns are subject to a 15% re-stocking fee.
What if Flower Factory is out of the merchandise I need?
You can ask any one of our helpful sales associates to check on specific items to find out if or when it will be in the store again.
Will Flower Factory ship?
By placing an order through our online store, your items can be shipped.
Can I shop at any Flower Factory?
Yes.
Do I need to present my Flower Factory membership card every time I come to shop?
Yes.
What if I lose or forget my membership card and want to shop at Flower Factory?
You will need to present a photo I.D. to the Customer Service desk in order to shop.
I am experiencing difficulties viewing parts of the website.
How do I use the promo code?
You can enter a promoor coupon code by viewing the shopping cart. Towards the bottom of the page there is a box for entering the appropriate code.
Nothing. Membership is absolutely free.
Can anyone shop there?
Yes, if you are buying for yourself there is no need to be a member. A membership is not required to shop online.
If I am a business owner, can I allow my employees to shop too?
Yes! Buyers may be added to your account at any time, given the following conditions:
Accounts existing prior to June 1, 2005:
Business owners may keep 6 buyers on their account.
Non-profit companies may keep 20 buyers on their account.
There will be a $15.00 fee to change each buyer on an account, deleting one and adding another, as long as the number of buyers does not exceed the limit. No fee will be charged to simply delete a buyer.
New Accounts: Business owners may list up to 4 buyers on their account:
2 at no charge. A fee of $10 will be charged for each of the 2 remaining buyers. Usual guest policies apply. New Non-profit organizations with more than 40 employees may list up to 10 buyers on the account; 5 free of charge. A fee of $10.00 will be charged for each of the 5 remaining buyers. Usual guest policies apply.
Does Flower Factory make flowers?
What is Flower Factory?
No. Flower Factory sells more than 70,000 different items at wholesale prices. Merchandise includes home décor, gifts, crafts, floral supplies, party and catering supplies, huge seasonal departments, and so much more.
What kind of payments does Flower Factory accept?
Cash, checks with proper I.D., Flower Factory Gift Cards, Visa, MasterCard, and Discover Card are accepted in the stores. Visa, Mastercard and Discover Card are accepted online. Although we sell Gift Cards online, they are for In-Store purchases ONLY.
Can I return merchandise?
Store Policy:
Flower Factory accepts returns/exchanges within 7 days of purchase. Merchandise must be unused, unopened, in its original packaging, and the sale receipt is required. The store must be notified within 48 hours if merchandise is broken, damaged or missing parts. Customers will be credited in the same manner as the original payment. There are no returns/exchanges accepted on gift cards and ribbon.
Online Purchase Policy
If you need to return merchandise ordered from the online store, please contact customer service within 3-5 business days after receipt of the merchandise at 1-866-503-3222. Returns are subject to a 15% re-stocking fee.
What if Flower Factory is out of the merchandise I need?
You can ask any one of our helpful sales associates to check on specific items to find out if or when it will be in the store again.
Will Flower Factory ship?
By placing an order through our online store, your items can be shipped.
Can I shop at any Flower Factory?
Yes.
Do I need to present my Flower Factory membership card every time I come to shop?
Yes.
What if I lose or forget my membership card and want to shop at Flower Factory?
You will need to present a photo I.D. to the Customer Service desk in order to shop.
I am experiencing difficulties viewing parts of the website.
How do I use the promo code?
You can enter a promoor coupon code by viewing the shopping cart. Towards the bottom of the page there is a box for entering the appropriate code.
